With a BA in criminal justice from the University of New Mexico in Albuquerque and a juris doctor from the university’s School of Law, Judge Shanon Riley has been providing legal services in New Mexico since she graduated in 2001. In 2011, Judge Shanon Riley took on her current position with the Workers’ Compensation Administration of New Mexico.
The Workers’ Compensation Administration offers a program whereby workers or employers facing a workplace injury case can call an ombudsman to help them with it before or instead of hiring a lawyer.
Ombudsmen are available to offer information and explain a party’s rights while staying neutral to either side of a given case. Often, ombudsmen can act as mediators to help resolve an issue of communication between two parties. Any call to ombudsmen is totally confidential, however, and they will never contact the other party without permission.
Workers’ compensation lawyers work to argue a case in a client’s favor and do their best to achieve a favorable outcome. It’s best to get a lawyer for a more complex case, while ombudsmen are ideal to help when the problem is simple and easy to resolve. An ombudsman’s services are free and available to anyone who does not have a lawyer. The WCA ombudsman program is reachable at the helpline, 1-866-WORKOMP.
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